Refund Policy

Last updated: 30/05/2025

At ukiptvsmarters, we are dedicated to delivering a high-quality IPTV experience to all our valued customers. To ensure complete transparency, please carefully read our refund policy before making any purchase.

1. No Refunds After Activation

Once your IPTV Smarters or IPTV Smarters Pro subscription has been activated, and the login credentials have been sent to your email or WhatsApp, no refunds will be issued. By completing your purchase, you agree to waive the right to withdraw under applicable consumer protection laws for digital content provided immediately after payment.

2. Non-Activation Issues

If you have not received your IPTV credentials within 24 hours of your confirmed payment, you are eligible to request a full refund. Please reach out to our support team with your order number and payment confirmation for assistance.

3. Technical Issues

In case of technical problems or streaming issues, we are committed to resolving them:

• Our support team will work with you to troubleshoot and resolve the issue.

• If we are unable to provide you with a functional service after troubleshooting, you may be offered either a replacement service or a partial refund, depending on the length of time the service was unavailable.

Please note that refunds will not be granted due to device incompatibility or failure to use a VPN if one is required to access the service.

4. Fraudulent Claims

We reserve the right to refuse a refund request if there is evidence of misuse, abuse, or fraudulent activity associated with the transaction or account.

5. Contact for Refund Requests

To request a refund, please send us a written request through one of the following channels:

• Email: Info@iptvonlive.com

• WhatsApp: +447465246441

Please include the following details in your message:

• Full name

• Order number

• Reason for the refund request

• Proof of payment

6. Refund Processing Time

Once your refund request is approved, the refund will be processed within 5 to 7 business days. The refund will be issued to the original payment method. Please be aware that processing times may vary depending on your bank or payment provider.

By purchasing from ukiptvsmarters, you acknowledge that you have read and agreed to this refund policy.

Thank you for choosing ukiptvsmarters for your IPTV service needs!